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Resolving Conflict
How to create an inclusive team environment.
About the module
15 - 20 mins
English
VR
LLM & scripted roleplays
AI-powered personalised feedback
Completion certificate
Lesson planning resources
27 Module library
Who is it for?
This comprehensive module is designed for a diverse range of learners and a broad range of competency levels. It’s particularly beneficial for:
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Business Schools: Offers graduating students essential skills for leadership roles and business communication.
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Corporations and Enterprises: Equips professionals with essential soft skills to manage their teams with effectiveness, empathy and experience.
The Scenario
Jeremy has set up a project meeting with his team members Abeeku, Leonard and Florence. Given the explosive team dynamic, Jeremy would need to display expert leadership skills to keep the meeting on track. Unfortunately, he fails and the meeting goes terribly wrong.
After that, Jeremy requests your help to understand how improving his own leadership skills could help the team address their problems in a more constructive way.
Learning objectives
Diversity isn’t just about bringing different people together, it’s about creating an environment where everyone feels welcome and accepted. This scenario looks at a set of techniques that will help you resolve conflicts by coaching the manager to do so.
Learn how a leader’s own behaviour can perpetuate inappropriate behaviour
Develop skills to help others address the source of their conflicts
Practise coaching others to lead by example
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