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Communicating in a Person-Centred Way - Getting to Know Each Individual

Enable your health and social care students to develop essential communication skills for person-centred care.

About the module

15 - 20 mins

English

VR

LLM & scripted roleplays

AI-powered personalised feedback

Completion certificate

Lesson planning resources

27 Module library

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Who is it for?

This comprehensive module is designed for a diverse range of learners and a broad range of competency levels.

It’s particularly beneficial for:

Medical Schools and Health & Social Care programmes: Supports the development of foundational interpersonal and communication skills. This module was built with subject matter expertise from the NHS. Supports the development of key staff-patient communication skills in a variety of situations.
Healthcare institutions: Equips practitioners and students with vital interpersonal communication skills to enhance staff-patient interactions.
Nursing Programmes: This module's learning objectives are aligned with The Essentials: Core Competencies for Professional Nursing Education (“The Essentials”) a publication owned by the American Association of Colleges of Nursing, which may be accessed here.

Communicating in a Person-Centred Way_ Getting to know each individual _ Ameera _ Hospital

The Scenario

With help from their two virtual coaches, Abeeku and Nola, the learner uncovers the basics of person-centred communication skills before embodying the role of a healthcare assistant to put what they’ve learned into practice.

Learning objectives

Through this module, learners will:

Reflect on how they use the person-centred values

Discover how to support a sense of identity to build self-esteem

Find out how to explore each individual's history, preferences, wishes and needs

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Acting With Empathy

Equip students with skills to understand others’ views.

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Active Listening

The dos and don'ts of constructive listening

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Approach & Mindset

Three-module series on negotiation & conflict management.

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Bias as a Barrier

Explore personal bias and its impact on others.

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Career Mindset Development

Get your career off on the right track.

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Clear Communication

The dos and don'ts of communicating with impact.

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Customer Experience Skills

Learn three golden rules for handling emotional customers.

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Customer Service Skills

Help customers feel valued, reassured & in control.

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Entering Workforce

Job Interview Simulator: Master techniques & perfect your pitch.

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Equity & Anti-racism in Global Healthcare

Safe space for healthcare pros to explore biases & motives.

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Gaining Influence and Greater Value in Negotiations

How to uncover and understand conflicts.

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Gender Inclusion

Challenging non-inclusive behavior, co-developed with Interact.

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Getting to Know Each Individual

Help students develop communication for person-centred care.

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Giving Feedback

How to challenge non-inclusive behaviour.

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Interview Simulation

Ultimate prep with 60 top interview questions.

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Landing the Perfect Job, on Your Own Terms!

Turn needs into strengths with a 3-step strategy.

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Laying the Groundwork for Negotiation

Series on negotiation & conflict management, with Sage.

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Managing Interview Anxiety

Build confidence & manage anxiety in interviews.

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Navigating Angry Conversations With Patients

VR training to help new doctors improve patient communication.

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Navigating Microaggressions

Identify and challenge microaggressions effectively.

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Public Speaking & Presentation Skills

Find your voice & master persuasive speaking.

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Recognising Privilege

Explore how privilege shapes lives and impacts others.

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Resolving Conflict

How to create an inclusive team environment.

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Saying No to Sexual Harassment

Workplace sexual harassment is still a growing problem!

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The Mental Health Practitioner

Practice speaking with a suicidal patient with anxiety.

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Understanding Conflict

How to uncover and understand conflicts.

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Workplace Communication

Help students build skills for relationships & communication.

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