Understanding Conflict
How to uncover and understand conflicts.

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Experience Overview
Diversity brings differences that could lead to disputes. This scenario looks at a set of techniques that will help uncover the sources of a conflict, build a nuanced understanding and prepare your strategy for resolving it.
- Learn effective listening skills
- Acknowledge the need to be aware of stereotyping
- Identify inappropriate behavior
- Practice relationship-building skills
- Practice applying techniques to manage conflict
This comprehensive module is designed for a diverse range of learners and a broad range of competency levels.
It’s particularly beneficial for:
- Business Schools: Offers graduating students essential skills for leadership roles and business communication.
- Corporations and Enterprises: Equips professionals with essential soft skills to manage their teams with effectiveness, empathy and experience.
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Florence has come to you with a problem she’s having with Abeeku, another member of your team. She wants you to help her resolve her difficulties, but first, you need to understand what's going on. The next day, you’re having a coffee with Abeeku, who has asked for some help checking the accuracy of his work. When Florence discovers this, she feels sidelined and a conflict erupts. Later, you’ve asked Florence and Abeeku to join you to debrief on what happened. This is your chance to begin resolving the argument.
Quick answers to important questions
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CONTACT USWhat is Custom VR Builds?
It’s a service where Next World creates a fully tailored VR-training solution for your company — a custom course built to meet your industry-specific requirements rather than using a generic off-the-shelf VR module.
How does the custom-build process work?
The process typically follows these phases: you provide training documentation, subject-matter experts get involved, learning outcomes are identified, storyboard is created, virtual assets are modeled, testing and quality assurance, and finally deployment in your environment.
What type of training scenarios can be built?
You can build VR scenarios for hazard awareness, safe-practice with tools and equipment, practicing safety procedures step-by-step, and even testing learner’s knowledge in simulated hazardous situations — as if in real life but safe.
Is custom VR suitable for refresher training as well?
Yes — custom VR builds can be used for refresher/training-update courses to efficiently refresh skills and knowledge without re-arranging real equipment or putting people at risk.
What learning methodology does custom VR follow?
Next World suggests a blended approach: combining face-to-face, practical and immersive training methods, which helps improve retention, practical competence, and reduces incidents.