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Workplace Communication

Empower your students and workforce to build the skills they need to foster personal and professional relationships and communicate effectively in the workplace.

About the module

15 - 20 mins

English

VR

LLM & scripted roleplays

AI-powered personalised feedback

Completion certificate

Lesson planning resources

27 Module library

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Who is it for?

  • Higher Education institutions: Enables students to develop essential soft skills in preparation for the transition from academia to the workplace.

  • Business Schools: Offers graduating students essential skills for leadership roles and business communication.

  • Hospitality, Leisure, and Tourism programmes: Elevates awareness of customer engagement strategies and how to effectively interact with clients, customers, and colleagues.

  • Corporations and Enterprises: Provides essential workplace skills, key for junior or apprentice-level employees to help them transition into work.

  • Employability agencies: Supports individuals transitioning into new roles where effective communication is key.

  • Healthcare institutions: Equips practitioners and students with vital interpersonal communication skills to enhance interdepartmental interactions.

  • High Schools & Further Education colleges: This module can help your institution meet the Ofsted's Inspection Framework expectations on Personal Development specifically on Developing confident, resilient pupils, Developing communication skills, Career guidance, Preparing for employment and Responsible, respectful and active citizens. This module can help your institution meet the following Gatsby benchmark: #4 Linking curriculum learning to careers

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The Scenario

Learners will participate in a fictional virtual televised competition that is designed to give up-and-coming talent an opportunity to learn from business experts and gain work experience. 

 

Learners, alongside virtual teammates, will compete with a rival team in a series of challenges aimed at developing key aspects of communication skills: non-verbal communication, communicating with clarity, active listening, and influencing. Through this, they’ll master the skill of communicating in the workplace.

Learning objectives

By completing this module, students will learn how to:

Use non-verbal signals to enhance your message

Communicate with clarity, concision and confidence

Demonstrate active listening to build trust

Speak persuasively using a basic argument structure

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Acting With Empathy

Equip students with skills to understand others’ views.

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Active Listening

The dos and don'ts of constructive listening

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Approach & Mindset

Three-module series on negotiation & conflict management.

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Bias as a Barrier

Explore personal bias and its impact on others.

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Career Mindset Development

Get your career off on the right track.

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Clear Communication

The dos and don'ts of communicating with impact.

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Customer Experience Skills

Learn three golden rules for handling emotional customers.

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Customer Service Skills

Help customers feel valued, reassured & in control.

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Entering Workforce

Job Interview Simulator: Master techniques & perfect your pitch.

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Equity & Anti-racism in Global Healthcare

Safe space for healthcare pros to explore biases & motives.

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Gaining Influence and Greater Value in Negotiations

How to uncover and understand conflicts.

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Gender Inclusion

Challenging non-inclusive behavior, co-developed with Interact.

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Getting to Know Each Individual

Help students develop communication for person-centred care.

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Giving Feedback

How to challenge non-inclusive behaviour.

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Interview Simulation

Ultimate prep with 60 top interview questions.

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Landing the Perfect Job, on Your Own Terms!

Turn needs into strengths with a 3-step strategy.

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Laying the Groundwork for Negotiation

Series on negotiation & conflict management, with Sage.

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Managing Interview Anxiety

Build confidence & manage anxiety in interviews.

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Navigating Angry Conversations With Patients

VR training to help new doctors improve patient communication.

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Navigating Microaggressions

Identify and challenge microaggressions effectively.

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Public Speaking & Presentation Skills

Find your voice & master persuasive speaking.

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Recognising Privilege

Explore how privilege shapes lives and impacts others.

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Resolving Conflict

How to create an inclusive team environment.

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Saying No to Sexual Harassment

Workplace sexual harassment is still a growing problem!

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The Mental Health Practitioner

Practice speaking with a suicidal patient with anxiety.

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Understanding Conflict

How to uncover and understand conflicts.

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Workplace Communication

Help students build skills for relationships & communication.

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