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Clear Communication
The dos and don'ts of communicating with impact.
About the module
15 - 20 mins
English
VR
LLM & scripted roleplays
AI-powered personalised feedback
Completion certificate
Lesson planning resources
27 Module library
Who is it for?
This comprehensive module is designed for a diverse range of learners and a broad range of competency levels.
It’s particularly beneficial for:
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Higher Education institutions: Enables students to develop essential soft skills in preparation for the transition from academia to the workplace.
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Business Schools: Offers graduating students essential skills for leadership roles and business communication.
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Corporations and Enterprises: Provides essential workplace skills, key for junior or apprentice-level employees to help them transition into work.
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Employability agencies: Supports individuals transitioning into new roles where effective communication is key.
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Further Education colleges: Bridges the gap between academic provision and setting students up for real-world success.
The Scenario
You have been working with Daniel on a project that Sonya is overseeing.
The delivery is due tomorrow but something came up and you need an extension. Daniel is doing a pretty terrible job of communicating what happened and what you need.
Your first task is to observe Daniel and identify poor communication practices. Then, face-to-face with Sonya, you will have the opportunity to have a go yourself at explaining the situation and requesting a delay.
This module is part of our Workplace Communications Essentials series.
Learning objectives
The Active Listening scenario looks at a set of techniques that will help you build better relationships with the people around you.
Distinguish between good and bad communication practices
Apply clear communications techniques and behaviour in a practical scenario
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Safe space for healthcare pros to explore biases & motives.
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