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Negotiation & Conflict Management - Approach & Mindset

Empower your learners with an understanding of how to effectively approach negotiations.

About the module

15 - 20 mins

English

VR

LLM & scripted roleplays

AI-powered personalised feedback

Completion certificate

Lesson planning resources

27 Module library

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Who is it for?

This comprehensive module is designed for a diverse range of learners and a broad range of competency levels.

It’s particularly beneficial for:

  • Higher Education institutions: Enables students to develop essential soft skills in preparation for the transition from academia to the workplace.

  • Business Schools: Offers graduating students essential skills for leadership roles and business communication.

  • Corporations and Enterprises: Ideal for young professionals seeking to refine their public speaking abilities to advance in the workplace. Typically used in Onboarding and Fast-track programmes with junior to mid-level employees

  • High Schools & Further Education colleges: This module can help your institution meet the Ofsted's Inspection Framework expectations on Personal Development specifically on Developing communication skills. This module can help your institution meet the following Gatsby benchmark: #3 Addressing the needs of each student

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The Scenario

Learners will explore the transformative impact of emotion management and learn the skills centred around understanding the interests of the other party - rather than advocating solely for their own viewpoint - in successful negotiations. Participants will learn how to uncover concealed value that holds the potential to mutually benefit all stakeholders involved.

Learning objectives

Develop an insightful understanding of the interrelation between emotions and negotiation approaches

Skillfully identify and apply behaviours associated with a ‘collaborative and understanding’ approach as opposed to a 'convincing’ or ‘combative’ negotiation approach

Investigate strategies to uncover and expand opportunities, enhancing overall outcomes

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Acting With Empathy

Equip students with skills to understand others’ views.

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Active Listening

The dos and don'ts of constructive listening

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Approach & Mindset

Three-module series on negotiation & conflict management.

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Bias as a Barrier

Explore personal bias and its impact on others.

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Career Mindset Development

Get your career off on the right track.

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Clear Communication

The dos and don'ts of communicating with impact.

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Customer Experience Skills

Learn three golden rules for handling emotional customers.

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Customer Service Skills

Help customers feel valued, reassured & in control.

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Entering Workforce

Job Interview Simulator: Master techniques & perfect your pitch.

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Equity & Anti-racism in Global Healthcare

Safe space for healthcare pros to explore biases & motives.

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Gaining Influence and Greater Value in Negotiations

How to uncover and understand conflicts.

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Gender Inclusion

Challenging non-inclusive behavior, co-developed with Interact.

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Getting to Know Each Individual

Help students develop communication for person-centred care.

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Giving Feedback

How to challenge non-inclusive behaviour.

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Interview Simulation

Ultimate prep with 60 top interview questions.

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Landing the Perfect Job, on Your Own Terms!

Turn needs into strengths with a 3-step strategy.

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Laying the Groundwork for Negotiation

Series on negotiation & conflict management, with Sage.

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Managing Interview Anxiety

Build confidence & manage anxiety in interviews.

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Navigating Angry Conversations With Patients

VR training to help new doctors improve patient communication.

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Navigating Microaggressions

Identify and challenge microaggressions effectively.

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Public Speaking & Presentation Skills

Find your voice & master persuasive speaking.

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Recognising Privilege

Explore how privilege shapes lives and impacts others.

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Resolving Conflict

How to create an inclusive team environment.

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Saying No to Sexual Harassment

Workplace sexual harassment is still a growing problem!

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The Mental Health Practitioner

Practice speaking with a suicidal patient with anxiety.

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Understanding Conflict

How to uncover and understand conflicts.

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Workplace Communication

Help students build skills for relationships & communication.

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