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Negotiation & Conflict Management - Laying the Groundwork

Your learners will discover how to build rapport and trust within negotiations.

About the module

15 - 20 mins

English

LLM & scripted roleplays

AI-powered personalised feedback

Completion certificate

Lesson planning resources

27 Module library

Who is it for?

This comprehensive module is designed for a diverse range of learners and a broad range of competency levels.

It’s particularly beneficial for:

Higher Education institutions: Enables students to develop essential soft skills in preparation for the transition from academia to the workplace.
Business Schools: Offers graduating students essential skills for leadership roles and business communication.
Corporations and Enterprises: Ideal for young professionals seeking to refine their public speaking abilities to advance in the workplace. Typically used in Onboarding and Fast-track programmes with junior to mid-level employees.
High Schools & Further Education colleges: This module can help your institution meet the Ofsted's Inspection Framework expectations on Personal Development specifically on Developing communication skills. This module can help your institution meet the following Gatsby benchmark: #3 Addressing the needs of each student

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The Scenario

In this module, learners will enhance their negotiation prowess by first reflecting on where they currently are as negotiators through virtual coaching, then developing an understanding of how to build positive relationships with counterparts, including the art of developing strong rapport and trust, and paving the path for favourable and successful outcomes when negotiation takes place.

Learning objectives

Self-reflect on negotiations: Engage in an introspective analysis of your negotiation strategies and approaches.

Master effective small talk: Develop proficiency in initiating and sustaining meaningful small talk to establish a positive negotiation opportunity.

Cultivate rapport and trust: Learn techniques to build rapport and foster trust, while effectively managing the impression you project.

Employ active listening: Utilise active listening skills to gain deeper insights into the perspectives of others and enhance overall understanding in negotiations.

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Acting With Empathy

Equip students with skills to understand others’ views.

Hand Safety

Negotiation & Conflict Management - Laying the Groundwork

About the module

Who is it for?

The Scenario

Learning objectives

Acting With Empathy

Active Listening

Approach & Mindset

Bias as a Barrier

Career Mindset Development

Clear Communication

Customer Experience Skills

Customer Service Skills

Entering Workforce

Equity & Anti-racism in Global Healthcare

Gaining Influence and Greater Value in Negotiations

Gender Inclusion

Getting to Know Each Individual

Giving Feedback

Interview Simulation

Landing the Perfect Job, on Your Own Terms!

Laying the Groundwork for Negotiation

Managing Interview Anxiety

Navigating Angry Conversations With Patients

Navigating Microaggressions

Public Speaking & Presentation Skills

Recognising Privilege

Resolving Conflict

Saying No to Sexual Harassment

The Mental Health Practitioner

Understanding Conflict

Workplace Communication

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